Pricing
Simple, transparent IT support pricing across three levels — L1 (Helpdesk), L2 (Specialist), and L3 (Senior Engineer). Pay as you go, or subscribe for unlimited support at a flat monthly or yearly rate. Prices in USD.
Hourly
Pay-as-you-go — no contract.
≈ AED 92–≈ AED 275
- ✓Billed in 15-minute increments
- ✓No monthly commitment
- ✓Best for occasional, one-off issues
Full-Day Block
A dedicated engineer for the day.
≈ AED 1,028 / ≈ AED 2,020
- ✓Ideal for migrations, rollouts, audits
- ✓Remote or on-site (Dubai/UAE)
- ✓Save vs. booking 8 hours individually
Monthly Subscription
Unlimited support, one flat fee.
≈ AED 7,345/month
- ✓All levels included (L1, L2, L3)
- ✓Up to 10 users / 15 devices (fair use)*
- ✓Priority scheduling & faster response
- ✓Cancel or change plans anytime
Yearly Subscription
Best value — 2 months free.
Save $3,600 vs. monthly billing
≈ AED 74,919/year
- ✓Everything in Monthly Subscription
- ✓15% discount for annual prepay
- ✓Locked-in rate for 12 months
- ✓Priority onboarding
*Includes up to 10 users / 15 devices. Extra seats beyond that: $120/user/month — just tell us your headcount when you get in touch and we'll confirm the exact monthly rate.
What's the difference between L1, L2, and L3?
Level 1 — Helpdesk
Password resets, printer & device setup, email/Teams issues, basic M365 troubleshooting.
Level 2 — Specialist
Intune/Autopilot, Exchange, SharePoint, endpoint protection, network & VPN troubleshooting.
Level 3 — Senior Engineer
Azure architecture, migrations, DR design, zero-trust/EDR/XDR, root-cause analysis.
Not sure which plan fits?
Tell us about your team and we'll recommend the right level of support.